Privacy Policy

1. Introduction

Bayco Mobile Car Wash and Detailing (“we”, “us”, “our”) is committed to protecting the privacy and security of personal information of our clients and visitors (“you”, “your”). This Privacy Policy describes how we collect, use, disclose, retain, secure and delete personal information in the course of our mobile car wash and detailing services in Montréal, Québec.

By engaging our services or providing us with your personal information, you consent to the practices described in this policy.

2. Scope & Application

This policy applies to all personal information we collect, whether electronically (e.g., via website, email, online booking form) or in person (e.g., when you provide your name, phone number, address for a service call). It covers all operations of Bayco Mobile Car Wash and Detailing in Québec.

3. Legal Framework

We operate under the legal requirements of Québec’s legislation on protection of personal information, including Law 25. Some key obligations include:

collecting personal information only for serious and legitimate reasons, and only what is necessary for those purposes. Légis Québec+2Légis Québec+2
obtaining clear, informed consent for collection, use or disclosure of personal information for specific purposes. MNP.ca+1
being transparent about how we collect, use, disclose and retain personal information. Éducaloi+1
implementing security measures appropriate to the sensitivity of the information. JuridiQC+1

4. What Personal Information We Collect

We may collect the following types of personal information in order to provide our services:

Contact information: name, phone number, email address, billing/mailing address.
Service details: vehicle make/model, location of service (address), appointment date/time.
Payment information: credit card or other payment details (processed via secure third-party payment provider).
Service history: records of services provided, dates, notes about condition of vehicle or additional services requested.
Optional promotional information: preferences for communications, consent to receive marketing or promotions.

We collect only that information which is necessary for the purposes described below.

5. Purposes for Collection, Use & Disclosure

We collect and use personal information for the following purposes:

To schedule, plan and fulfill mobile car wash and detailing services at your location.
To invoice and process payment for services rendered.
To communicate with you about your appointment (reminders, changes, follow-ups).
To maintain service records (vehicle details, service history) to provide consistent and quality service.
To manage our business operations (e.g., bookkeeping, internal audits, quality assurance).
To send you marketing communications if you opt-in (promotions, new services, offers).
To comply with legal or regulatory obligations, or respond to lawful requests from authorities.
With your consent, to share limited information with trusted third-party service providers (e.g., payment processor, scheduling software) in order to deliver our services.

We will not use your personal information for purposes other than those for which it was collected unless we obtain your explicit express consent or as permitted by law.

6. Consent & Your Choices

When you provide us with personal information, you are consenting to the collection, use and disclosure of that information for the purposes set out above.
You have the right to withdraw your consent at any time (for non-essential uses such as marketing). Withdrawal does not affect our ability to continue to use your information for purposes that are necessary to perform the services or obligations.
If we wish to use your personal information for a new purpose not described here, we will ask for your consent again.
If you do not wish to receive marketing communications, you can opt out by contacting us (see Section 11).

7. How We Store, Secure & Retain Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal/contractual retention obligations.
We implement appropriate technical, administrative and physical security measures to protect your personal information from unauthorized access, disclosure, modification, or destruction. Examples include restricted access to files, encryption where appropriate, secure cloud / server storage, and training of our staff.
Where third-party service providers are involved (e.g., payment processor, scheduling software), we ensure they are contractually bound to maintain confidentiality and security of your information.
Once your information is no longer required, we will securely dispose of or anonymize it in a manner that prevents identification. Légis Québec+1

8. Disclosure of Personal Information

We may disclose your personal information to:

Trusted third-party service providers who assist us in delivering the services (e.g., payment processors, scheduling/CRM systems). They will only have access to information needed to provide their services and are obliged to protect your personal information.
Legal or regulatory authorities if required by law, or if we believe in good faith that disclosure is necessary to protect our rights, safety, or comply with a legal investigation.
Your consented third parties (only with your express consent).
We do not sell or rent your personal information to any unaffiliated third parties for marketing or other purposes.

9. International Transfers

If we store or process your personal information outside Québec or Canada (for instance via a cloud provider), we will ensure appropriate safeguards are in place to protect that information and that you are informed of the possible transfer. If you do not consent to international transfers, please inform us.

10. Your Rights

Under Québec privacy legislation you have the following rights:

Right of access – you may request confirmation whether we hold personal information about you, and request a copy of that information. Légis Québec+1
Right of correction / rectification – you may request that inaccurate or incomplete personal information be corrected. Éducaloi
Right to erasure / anonymization – in certain cases you may request deletion (or anonymization) of your personal information when it is no longer necessary for the original purpose. Légis Québec
Right to withdraw consent – you may withdraw your consent for personal information uses to which you previously agreed (e.g., marketing communications).
Right to data portability – when applicable, you may receive your personal information in a structured, commonly used and machine-readable format and transmit it to another controller (where the law requires). DPO Centre
To exercise these rights, please contact us using the contact information below. We will respond in a timely manner in accordance with applicable law.

11. Contact Us & Complaints

If you have any questions, requests, or complaints regarding our handling of your personal information, please contact:

Bayco Mobile Car Wash and Detailing
Montreal, QC
5144496983
contact@baycodetailing.com
Attn: Hamza B./Owner

We will acknowledge your request and aim to respond within the timeframe required by applicable law.

If you are not satisfied with our response, you may file a complaint with the independent supervisory authority in Québec: Commission d’accès à l’information.

12. Use of Cookies or Online Tracking (if applicable)

If we operate a website or online booking system, we may use cookies or similar tracking technologies to improve your experience (e.g., remembering preferences, analytics). You may control cookies via your browser settings; please note that disabling certain cookies may affect functionality.

13. Changes to This Privacy Policy

We may update this policy from time to time (for example, to reflect changes in our services or regulatory requirements). We will post the revised version with a new “Last Updated” date. Significant changes will be communicated as appropriate.

14. Additional Terms

By using our services, you agree to this Privacy Policy.
If any part of this policy is found to be invalid or unenforceable under applicable law, it will not affect the remaining provisions.
This policy is governed by the laws of the Province of Québec and Canada.

Thank you for trusting Bayco Mobile Car Wash and Detailing with your vehicle and your personal information. We are committed to respecting your privacy.